This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website phoenixdental.com.au.

In this Privacy Policy we, us or our means Phoenix Denture Clinic ABN 47 102 384 770.

Personal information we collect

The types of personal information we may collect about you include:

  • your name

  • images of you (for example, before and after clinical photos, if you consent)

  • your contact details, including email address, mailing address, street address and/or telephone number

  • your age and/or date of birth

  • your demographic information, such as postcode

  • information about your dental and general health history that you or your health practitioners provide to us, where relevant to the services we provide

  • details of the products and services we have provided to you and/or that you have enquired about, and our communications with you

  • your preferences and/or opinions in relation to our services

  • information you provide to us through patient forms, feedback forms or surveys

  • your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour

  • information about your access and use of our Site, including through the use of internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your internet service provider

  • additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information

  • any other personal information requested by us and/or provided by you or a third party.

We may collect these types of personal information directly from you or from third parties (for example, your referring dentist, specialist or doctor, or from online booking or payment providers you choose to use).

Collection and use of personal information

We may collect, hold, use and disclose personal information for the following purposes:

  • to provide our denture and dental-related services to you

  • to enable you to access and use our Site, associated applications and associated social media platforms

  • to contact and communicate with you, including about appointments, treatment plans and follow-up care

  • for internal record keeping and administrative purposes

  • for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms

  • for advertising and marketing, including to send you information about our services that we think may be of interest to you (you may opt out of marketing at any time)

  • to comply with our legal obligations and resolve any disputes that we may have

  • to consider your employment application, if you apply to work with us.

We only collect, hold, use and disclose personal information where this is reasonably necessary for our functions and activities, or as otherwise permitted by law.

Disclosure of personal information to third parties

We may disclose personal information to:

  • third-party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators

  • our employees, contractors and/or related entities

  • our existing or potential agents or business partners

  • any purchaser (or potential purchaser) of our business or assets (or any part of them)

  • courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights

  • third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside Australia

  • third parties to collect and process data, such as pixel tracking services and analytics services including Google Analytics and similar services. These parties may also store data outside Australia.

We may store personal information overseas. Where we disclose your personal information to third parties located outside Australia, we will take reasonable steps to ensure that any overseas recipient protects your personal information in a way that is consistent with the Australian Privacy Principles.

Your rights and controlling your personal information

Choice and consent: By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of the Site or the services we can offer you.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about someone else, you represent and warrant that you have that person’s consent to provide the personal information to us.

Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

Unsubscribe: To unsubscribe from our email database or opt out of marketing communications, please contact us using the details below or use the opt-out facilities provided in the communication.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Cookies and web beacons

We may use cookies on our Site from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.

We may use web beacons on our Site from time to time. Web beacons (also known as clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

Links to other websites

Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.